There was a really cool success story about Sun Wikis published on our intranet that is totally worth sharing here. The following isn’t the complete story, but does include the keypoints.
“July 22, 2008 – Last fall, when faced with the problem of how to increase collaboration with its customers, the Sun Java Communications Suite team responded by going “all out” with its product documentation on wikis.sun.com. Communications Suite (Comms Suite) provides the email, calendar, and instant messaging services used by employees as well as hundreds of millions of people worldwide.
The Comms Suite Documentation Wiki went live in January of this year, just in time for the Comms Suite 6 Beta Program. Already, in just a few short months, the wiki has been embraced by the Comms Suite community.
“Using wikis.sun.com as the platform for the Comms Suite documentation has been nothing short of a revolution for us,” said Jim Parkinson, VP, Tools and Services. “We are getting real-time feedback from customers in the form of wiki comments and direct contributions which have an immediate impact on the shape, direction and content of the documentation. Customers are a part of the ecosystem and are actively engaging with Sun employees and each other. We believe this effects a higher level of customer engagement and satisfaction.””
Kudos to the Sun Java Communications Suite team for a fantastic use of Sun Wikis!